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From Neuroscience to marketing: mental health and organizational development

Santiago Restrepo Garizabal

Since the 1990s, technologies have been developed that reveal in detail the functioning of the human brain in all its daily actions. One of them is consumption, making purchasing decisions. The process that takes place in the realization of elections in relation to neuromarketing is deeply rooted in the brain circuits of consumers to better understand the motivations and processes that precede decision making in humans. Currently in the business world is not enough to analyze what customers say, or observe how they behave, it is also necessary to investigate the neurocognitive mechanisms involved in these actions. It is more important to discover "what you think", the person who recognizes "what he says he thinks".

The human being is an animal of high complexity, because it agreed in an articulated way different elements:

• Being existential: creates a sense of transcendence that impels him to leave a mark on his environment, which can be reflected in inheritance to children, society, friends or family, while generating ideas of immortality, true or not according to each person, who promote the creation and implementation of values.

• Being social: for its gregarious reason and specific cultural events, a grouping is generated that develops an intricate network of inter and intrapersonal relationships to produce a complex society, which although it presents patterns of social conditioning, does not leave free and adaptive choices aside.

• Be psychological: There is an emotional interaction where both drives and repressions, conditioning as self-realization, fears and pleasures that, combined, mark temperamental aspects (character and personality)

• Being biological: The neuroanatomical and neurophysiological substrate enables the development of social, psychological and cultural elements, and in some way, also determines them.

It is worth mentioning that the human being is a combination of the previous aspects, where none predominates, they are intertwined with a synergy that has achieved an adaptation as a species, which, to date, places him at the head of the evolutionary chain.

For decision making and with the exercise of persuasive communication, a theoretical reflection on emotions will be made. Emotions generate behaviors in people and this is why Advertising seeks to awaken them by incorporating emotional messages, promoting the purchase / consumption of goods or services in a faster or more intensive way. Emotions exert a great control over our thoughts and, therefore, over our actions, demonstrating that all decisions, including those of purchase, pass and are influenced by emotions, from their limbic structures to their cocktail of hormones that always affect a action or another. The main emotions used in marketing are anger, love, fear, happiness, compassion, guilt, jealousy, rebellion and many others; but it is the primary instincts of Placer and Displacer, manifested as Fear and Joy that take the helm at the time of making decisions.