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The relationship among organizational learning, internal service quality and performance in Iran's selective sport federations

Masoud Zohrabi, Reza Mahdavi and Seyed Abbolhasan Mahdavi

The purpose of this study was the relationship among organizational learning, internal service quality and performance in Iran' selective sport federations to review. The population of the study consisted of all staff of the swimming, basketball, handball, judo, athletics and gymnastics federations (N=73) that they all participated in the study. For this purpose, Yang, et Al's (2004) Organizational Learning questionnaire, Di Xie's (2005) Internal Service Quality Questionnaire and Cho's Organizational Performance questionnaire (2009) was used. The findings showed that between organizational learning and internal service quality, there is significant positive correlation. Also the findings showed that there is significant positive correlation between organizational learning and organizational performance. The other part of the results showed that there is significant positive correlation between internal service quality and organizational performance. Research findings on the importance of learning and service quality as the factors affecting performance of sports federations are insists. Therefore recommended that managers and human resource department of the sport federations to create a learning culture and support that in this organizations work.